1. Introduction

At FLOSS BOSS LTD, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes you may need to return an item. This policy outlines the conditions under which products may be returned, refunded, or exchanged.

By placing an order with us, you agree to the following terms and conditions regarding returns and refunds.

2. Returns

You have the right to return most products within 14 days from the date you receive your order, as long as the following conditions are met:

• The product is unused and in its original, unopened packaging.
• The product is in a resaleable condition.
• You notify us of your intention to return the product within 14 days of receipt.

To initiate a return, please contact us at:

• Email: Info@flossbossuk.com
• Phone: +44 7880 730 850

Please include your order number, name, and the reason for the return when contacting us.

3. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 days. Refunds will be issued to the original payment method used during the purchase. Please note:

• We do not cover the cost of return shipping unless the product is faulty or damaged.
• The refund will be for the purchase price of the product only (excluding original shipping costs).

If the product is damaged, faulty, or does not match the description provided on our website, you will be eligible for a full refund, including return shipping costs.

4. Non-returnable Items

The following items are non-returnable and non-refundable unless they are faulty or damaged:

• Products that have been opened or used.
• Perishable goods.
• Customized or personalized items.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. Exchanges

If you wish to exchange an item for a different product, please return the original product following our returns process and place a new order for the replacement item. Exchanges are subject to product availability.

6. Faulty or Damaged Products

If your product is faulty, damaged, or incorrect, please contact us immediately. We will offer you the option of a full refund, replacement, or repair depending on your preference.

In the event of a faulty or damaged product, we will also cover the return shipping costs.

7. Cancellations

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at Info@flossbossuk.com or call us at +44 7880 730 850. If your order has already been processed or dispatched, you will need to follow the return procedure outlined above.

8. Exceptions to the Policy

We reserve the right to refuse returns or exchanges if the product does not meet the conditions outlined in this policy.

9. Contact Us

If you have any questions or concerns about our refund and return policy, or if you need assistance with returning or exchanging an item, please contact us at:

• Email: Info@flossbossuk.com
• Phone: +44 7880 730 850